Gamesa launches a new website exclusively for its operation and maintenance services customers
Site features information and management tools encompassing key aspects of wind farm maintenance and operation (more than 12,000 MW worldwide)
Gamesa has further enhanced its customer-focused strategy with the launch of a new website exclusively reserved for all of the company’s operation and maintenance services customers, who total more than 130 clients and over 12,000 MW of wind assets worldwide.
Using Gamesa’s new services web portal, clients can access customised, quick and easy-to-use information and management tools spanning key aspects of the maintenance and operation of their wind farms throughout the world:
- o Reports on customer wind farms maintained and operated by Gamesa: technical, RCA, maintenance, availability, contract reports, etc,;
o A single gateway for accessing all wind farm management tools: GIC (work performed on each wind turbine), SCPE (real-time status monitoring for each turbine), WebMEGA (weather forecasting), technical documentation, etc.;
The WebMEGA system provides a tool for comprehensive wind farm management (hourly wind conditions and performance forecasts for wind farms up to seven days in advance) to mitigate the risks incurred by weather changes (financial and labour). The system also helps owners to optimise scheduling of operation and maintenance activities.
o Training: certified courses and seminars on technical wind industry issues and accident prevention;
o A catalogue of Gamesa’s full range of products and services.
“This initiative will enable us to continue adding value to our customer relationships in services such as operation and maintenance, which are increasingly sophisticated and critical to the availability and performance of wind turbines”, said Gamesa Director of Services Pedro López.
The new services website will gradually add other features, including an option for customers to track their orders and an online 3D parts catalogue. The site will also welcome feedback from customers through surveys included in the service.
The website will be available in Spanish and English, with a Chinese version scheduled to launch by the end of 2011.